Jerilyn MacLaren-Hall
  • Female
  • Annandale, NJ
  • United States
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Jerilyn MacLaren-Hall posted a blog post

Reflecting on MadPow's Healthcare Experience Design Conference

Wow!  What an incredible event MadPow’s Healthcare Experience Design Conference in Boston turned out to be.  I was there to present on the concept of Personal Healthcare Strategists.  To VizThink…See More
Apr 28, 2011
0 Comments
Jerilyn MacLaren-Hall commented on Peter Jones's page Conferences & Workshops
"I think a topic that is very hot right now is Patient Adherence and the impact that improved adherence can have on long term healthcare costs.  It is a great topic to work with because it allows introduction of all touchpoints within the…"
Feb 24, 2011
Jerilyn MacLaren-Hall commented on Jerilyn MacLaren-Hall's blog post What We Need Are Personal Healthcare Strategists
"Thanks for the response Peter!  I agree that the ROI can be a tough one measure - especially if we are trying to tackle end to end experience measurement.  That said, where I have seen some compelling metrics come up is when we break it…"
Feb 24, 2011
Peter Jones commented on Jerilyn MacLaren-Hall's blog post What We Need Are Personal Healthcare Strategists
"Gr eat story Jerrilyn, thanks for sharing - your personal experience with the OB (in the PDF article) really shows what a difference coordinated care planning makes. Even in straightforward "sequential" care models, there's always at…"
Feb 16, 2011
Jerilyn MacLaren-Hall posted a blog post

What We Need Are Personal Healthcare Strategists

Over the past few months, the topic of Patient Experience has come up more and more in my client meetings. Everyone seems to know that there are huge issues when it comes to providing people with a great healthcare experience, but no one seems to be able to put their finger on exactly what the problem is.  All the players in the experience are taking their lumps. Pharmaceutical companies are accused of inserting themselves into a process in which they don’t belong in; Payers are accused of only…See More
Feb 15, 2011
2 Comments
Jerilyn MacLaren-Hall is now a member of Design for Care
Feb 14, 2011
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Profile Information

What is your specific interest in design in healthcare? (Twitter-length answer)
Designing useful and usable experiences for patients and doctors, the end to end experience of managing my health and those touch points i interact with along the way.
What sector or area of healthcare do you design or work in?
Experience Design

Jerilyn MacLaren-Hall's Blog

Reflecting on MadPow's Healthcare Experience Design Conference

Wow!  What an incredible event MadPow’s Healthcare Experience Design Conference in Boston turned out to be.  I was there to present on the concept of Personal Healthcare Strategists.  To VizThink…

Continue

Posted on April 28, 2011 at 10:34am

What We Need Are Personal Healthcare Strategists

Over the past few months, the topic of Patient Experience has come up more and more in my client meetings. Everyone seems to know that there are huge issues when it comes to providing people with a great healthcare experience, but no one seems to be able to put their finger on exactly what the problem is.  

All the players in the experience are taking their lumps. Pharmaceutical companies are accused of inserting themselves into a process in which they don’t belong…

Continue

Posted on February 15, 2011 at 11:54am — 2 Comments

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